Enterprise Headset Management
CLOUD Interface Bridge
Remotely manage your entire drive-thru headset system from anywhere you have Internet access with the all-new HME CLOUD® Interface Bridge (CIB). CIB connects you directly to the cloud to easily access multiple store data, manage store messaging, and resolve technical problems – all from one location.
Multiple-Store Message-Center Management
Remotely update reminders, greetings and alerts across all your stores simultaneously.
Online support for your HME drive-thru headset system.
Remote System Upgrades
Easily stay up to date—all the latest features and product enhancements available at your finger tips.
Dependable, Cost-Effective Communication
This durable, hard-wired, point-to-point intercom system is a low-cost, easy-to-use, tough-as-nails alternative or backup to your wireless system.
Cabled Intercom Systems Provide:
- → Communication with drive-thru as well as in-store communications
- → Alert tone, vehicle detect light, and simple button operation
- → Smooth-surface keypad that replaces breakable knobs
- → Day/night switch that changes volume during peak/non-peak hours
Matrix POS CLOUD®
Drive-Thru Enterprise Management
What is Matrix POS CLOUD?
Matrix POS CLOUD® works as a central storage place for all your ZOOM® timer data. This simple remote management system also works with your Matrix POS drive-thru headset systems. Matrix POS CLOUD users can access information from one or multiple stores and visually compare drive-thru performance. Now you can identify bottlenecks with ease and take action instantly as well as manage message center greetings and reminders for all your stores. One simple log-in provides access to all your timers and drive-thru headset systems— saves time and ensures consistency from store to store.
With in-depth drive-thru timer reporting, multi-store dashboards, and the ability to change settings on the fly, Matrix POS CLOUD offers more control over your stores than ever before. Free and Premium subscription levels allow you to choose how much you want to see. Access ZOOM settings and your live ZOOM dashboard for free, or upgrade for all that and more! Get connected and take control today.
Matrix POS CLOUD Benefits at a Glance:
→ Pinpoint growth opportunities for improvement in each store
→ Quickly view your whole operation with multi-store dashboards for easy comparison of performance data
→ Update settings for your ZOOM timer and Matrix POS drive-thru headset systems from virtually anywhere
→ Automatic upgrades keep your stores’ software current
→ Get the right help when you need it with a remote connection to Matrix POS tech support
Drive-Thru Timer System
ZOOM® Drive-Thru Timer System
More than a Drive-Thru Timer
A profitable drive-thru requires speed, accuracy, and the ability to adapt to ever-changing conditions.
→ Unlike most drive-thru timers, the ZOOM drive-thru timer provides complete visibility into your entire operation. Its intuitive, multi-color dashboard, customizable reports and network accessibility make managing your drive-thru easier than ever.
→ The ZOOM drive-thru timer system provides a real-time picture of your whole drive-thru, so managers and crew can instantly identify bottlenecks and take immediate action.
→ Now with Matrix POS CLOUD®, ZOOM is more accessible than ever. Link all of your stores to one account and update settings or view reports and dashboards from anywhere.
The Easy-To-use Multi-Store Employee Motivational Tool
Improve drive-thru performance and revenue across your entire enterprise with the all-new Drive-Thru Leaderboard. Compatible with the ZOOM® Timer System, the Drive-Thru Leaderboard compares and ranks each store’s Key Performance Indicators (KPIs), creating a friendly competition that motivates employees to improve their ranking.
View store performance rankings side-by-side with your ZOOM Timer data to:
→ Improve speed of service
→ Increase staff productivity
→ Enhance customer service
→ Increase drive-thru revenues
Easily Compare Performance Across Multiple Stores
Compare KPI’s across your entire enterprise to inspire friendly competition among stores. The large, easy-to-read display enables employees to see at a glance:
→ Current store performance rankings
→ Number of cars served per hour
→ Hourly speed of service averages
→ Average metrics for the day
→ Percentage of goal achieved
Total Drive-Thru Solutions
Your business depends on clear communication, order accuracy and fast service – the basic ingredients for customer satisfaction and repeat business. Matrix POS offers a full range of drive-thru accessory products to compliment our full line of communication systems. These products will enhance every part of the order-taking process, so your business is more productive and more profitable. We help keep your customers satisfied and your drive-thru lane moving – and that’s always good for business.
Realize the full potential of your drive-thru business with total drive-thru solutions from Matrix POS.
Factory-authorized rechargeable batteries from Matrix POS have exceptional staying power. And Matrix POS’s battery chargers are easy to use, provide the safest charge and extend the life of your batteries while maximizing battery capacity. Used together, both battery and charger ensure the best performance from your Matrix POS wireless communication system.
Our belt-pacs are perfect partners to HME’s super-strong headsets. Designed to reduce maintenance costs, HME’s belt-pacs are water-resistant and sealed tight to extend the life of your equipment.
Our new headsets are completely redesigned – from cables and conductors that resist breaking to our new cables that can withstand more than 100 pounds of pull – these headsets are built to last. They’re grease-resistant, flexible, lightweight and comfortable, twistable, pullable, and ultimately durable.
And our cabled HS9 Headset is proven to be more than twice as durable as those of our competitors – withstanding 100 pounds of pull force and over a million twists!
Our headsets and earpieces are designed with long-term comfort in mind. Features like soft-foam ear cushions, lapel microphones, and adjustable slides and backings make wireless communication more comfortable and less fatiguing for your employees.
Now your customers will never have to wait to be acknowledged at your drive-thru. With the MR300, all customers are greeted professionally and automatically the instant they drive up to the menu board. It’s like having an extra employee dedicated to greeting customers and up-selling orders!
The MR300 Message Repeater is easy to use and versatile:
→ Different messages can be sequenced so customers don’t have to hear the same message as the car in front of them.
→ Record messages through the built-in microphone, Matrix POS headset, computer sound files, or from the corporate office using the Message Module.
→ Store from one (1) to five (5) different messages of varying length (up to the total available recording time).
Matrix POS’s CE417 is a versatile dual output external vehicle detector that signals all of your equipment – cabled or wireless timers – regardless of manufacturer. The CE417 senses vehicles as they pass over an underground loop and then transmits presence or pulse signals to multiple devices such as timers, message repeaters, base stations, and more.
Matrix POS also offers ultrasonic vehicle detectors. The DU3 is installed above ground, making it ideal for existing sites.
All Matrix POS vehicle detectors are impact and weather-resistant to withstand the rigors of the drive-thru.
The SPP2 Speaker Post is built to withstand the rigors of the drive-thru while providing the highest possible sound quality. Its full-duplex design houses both speaker and microphone, so the customer and order-taker communicate naturally for better order accuracy and customer service. And because the SPP2 is easy to install and requires minimal maintenance, it is a cost-effective choice.
Restaurant managers can easily answer the phone while supervising the drive-thru and handling other restaurant business. With the new TI6000 Telephone Interface for the digital communication system from Matrix POS, managers wearing a headset can conveniently have phone conversations with customers with the touch of a button. The TI6000 is available for use with the ODYSSEY IQ™ or WIRELESS IQ™ headset models.
Temperature Alert Sensor Headset Accessory
A convenient add-on to our groundbreaking Ion IQ drive-thru headset system. If the temperature inside the refrigerator or freezer exceeds your pre-set high or low limit, the system sends an alert to employees’ headsets. Protects food quality and safety when doors are accidentally left open, or equipment malfunctions.